Frequently Asked Questions

In order to view any previously purchased issues (via subscriptions or purchased individually):

• Make sure you are signed in using the same Apple ID as originally used when subscribing or purchasing an issue
• After launching our app and reaching our home screen, tap the yellow ‘Subscribe’ button followed by ‘Restore All Purchases’
• Your previously purchased issues should now be available

If after trying the above you still cannot  view your purchased issues, there may be a connection problem with your  iPad/iPhone and Apples servers:

• Exit our app
• Double tap the home button on your iPad. All the opened apps will  appear along the bottom of your screen. Tap and hold our magazine before  swiping upwards to fully close Wildlife Photographic
• Re-launch our magazine. When you reach our home screen you should see a grey ‘Restore’ button in the top right hand corner.
• Tap ‘Restore’ and all previously purchased issues should be available

 If this does not resolve your problem then please contact us for further assistance. 

This problem can occur on rare occasions  and is usually caused by a connection error between your iPad and  Apple’s servers. If this happens then please try closing our app by  carrying out the following steps:

• Exit our app by tapping the home button
• Double tap the home button on your iPad and all opened apps will  appear on your screen. Tap and hold our magazine before swiping upwards  to fully close Wildlife Photographic
• Re-launch our app
• Our home screen should be updated and if you are a subscriber you  will see a grey ‘Restore’ button in the top right hand corner. If you  still see a yellow ‘Subscribe’ button then tap this followed by ‘Restore  All Purchases’

 If this does not resolve your problem then please contact us for further assistance.

 To enable push notifications, first tap  the ‘Settings’ app on your iPad and next choose ‘Notification Centre’.  Next simply enable alerts and notifications for our magazine.

After doing this close our app by tapping  the home button on your iPad. Next double tap your home button and then  tap and hold on our magazine before swiping upwards to fully close our  app. You can now re-launch our magazine as you wish and we will now be  able to send you notifications.

 If this does not resolve your problem then please contact us for further assistance.

Cancelling subscriptions is a process that  must be done from within an individuals Apple account. This is a simple  process and if you would like to cancel then please follow the steps  below:

• Tap the ‘Settings’ app on your iPad
• From the left hand menu tap ‘iTunes and App Store’
• Tap on your ‘Apple ID’ then ‘View Apple ID’
• Under subscriptions tap ‘Manage’
• Select our magazine and switch off auto renew

You will now have unsubscribed from our magazine.

Further information can be found on the Apple support page: Purchasing and managing auto-renewing subscriptions.